VisaApply is a private company that assists travelers with the preparation and submission of their US ESTA application. We are not affiliated with the US government or any government agency. This policy explains how we collect, use and protect your personal data when you visit this website or use our services, in accordance with the EU General Data Protection Regulation (GDPR).
Who is responsible for processing your data?
The entity responsible for the processing of the personal data collected through this website is:
- Responsible entity: SMART VICE SL
- NIF (Tax ID): B16766107
- Address: Av. Cerdanyola 75, planta 1, 08172 Sant Cugat (Barcelona), Spain
- E-mail address: smartvicesl@gmail.com
What data do we collect?
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity and passport data: full name, date and place of birth, nationality, passport number and dates.
- Contact details: e-mail address, phone number and postal address.
- Travel details: dates of travel, address in the United States and other information required by the official ESTA form.
- Payment data: processed securely by our payment providers; we never store full card numbers.
- Browsing data: IP address, device and browser information, collected through cookies (see our Cookies Policy).
Why do we process your data?
We process your personal data for the following purposes:
- To prepare, review and submit your ESTA application to the US authorities on your behalf.
- To contact you about the status of your application and answer your enquiries.
- To process payments for our services.
- To comply with our legal and tax obligations.
- With your consent, to send you communications related to our services.
What is the legal basis for processing?
We rely on the following legal bases: the performance of the contract you enter into when ordering our service (or pre-contractual measures taken at your request), your explicit consent where required, compliance with legal obligations, and our legitimate interest in improving and securing our website.
How long do we keep your data?
We keep your data for as long as necessary to provide the service and, after that, for the periods required to comply with legal obligations (as a general rule, a minimum of 5 years for contractual and invoicing data). Browsing data is kept for the periods indicated in our Cookies Policy.
Who do we share your data with?
Your data may be shared with:
- The US government authorities, in order to submit your ESTA application.
- Payment service providers, to process your payment securely.
- Technology providers (hosting, e-mail, analytics) that help us operate this website, under data processing agreements.
- Public authorities, when required by law.
We never sell your personal data to third parties. Please note that submitting your application involves a transfer of data to the United States, which is necessary for the performance of the service you request.
What are your rights?
You may exercise your rights of access, rectification, erasure, restriction of processing, objection and data portability at any time by writing to our contact e-mail address, indicating the right you wish to exercise and attaching a copy of an identity document.
If you believe your rights have not been respected, you may file a complaint with your local data protection authority (in Spain, the Agencia Española de Protección de Datos, www.aepd.es).
Minors
Applications for minors must be completed by a parent or legal guardian, who consents to the processing of the minor's data for the sole purpose of managing the application.
Security
We apply appropriate technical and organizational measures to protect your data, including encrypted connections (SSL/TLS), restricted access to personal data and secure payment processing. You are responsible for the accuracy of the data you provide.
Changes to this policy
We may update this policy from time to time to reflect legal or operational changes. The current version will always be available on this page.